Appointments

Make an appointment by visiting our Consulting Room.

In line with the aims of the NHS, we offer a variety of appointments. Currently, we provide two types of appointment with the doctor:

  • Pre-booked – for patients seeking an appointment more than 24 hours in advance. These are intended for reviews of existing conditions and for non-urgent problems.
  • Same day – for patients with an urgent medical problem that requires a GP consultation on that day. The patient can phone the surgery in the morning and we will endeavour to give them an appointment for that day.

Additionally, we offer an extended hours provision. Currently we offer appointments past 18:30 on a Tuesday and Wednesday.

If you would like to discuss more than one problem with the doctor, or expect your appointment to last longer than ten minutes, please book a double appointment.

Appointments are for one person only. These measures are to ensure that the doctor can give you an appropriate length of consultation without inconveniencing our other patients.

Telephone Availability

Some ailments can be dealt with over the phone. If you would like a telephone consultation please call the surgery on 020 8857 1900 between 13:00 -15:00 and if appropriate a GP will return your call.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel, you can:

Campus Medical Centre – Appointment System

If you need to see a doctor or nurse you should telephone 020 8331 9680 to book an appointment. Please let us know if you need to see the doctor for more than 10 minutes or if you cannot keep an appointment. If you are more than 15 minutes late you may be asked to rebook your appointment.

Same Day Appointment

In order to improve your access to see a clinician, these surgeries have adopted the “same day appointment” system.

The principle behind the scheme is that you contact the surgery in the morning and will be able to see a doctor or nurse that day. You can still pre-book but fewer future appointments are now pre-bookable.

An advantage to this is less waiting time for patients and a reduction in the number of patients who fail to turn up for appointments, which in turn means more efficient use of the doctor’s time.

We do not operate a walk in service.

Medical Emergencies

If you have a genuine problem, you should telephone the centre and inform the receptionist that your problem is urgent.  A doctor or nurse will try to see you the same day. If there is an emergency outside surgery hours, please telephone the centre and follow instructions on the answer machine.

Evening Appointments

All students are welcome to attend our main surgery at Elmstead Medical Clinic – 81 William Barefoot Drive, Eltham SE9 3JD when the campus is closed, during vacation or for evening appointments.

Take the 314 bus route or 162 bus from outside campus, then take a short walk along William Barefoot Drive.

The surgery can be contacted on 020 8857 1900.